Plans change.
Here is what happens.

How to cancel or reschedule

Use the manage booking page. You will need the booking reference and the access code from your confirmation email. A person reviews every request before it takes effect.

Timing rules

• More than 48 hours before the session: cancel or reschedule with no fee. Any amount already paid is refunded in full or moved to the new slot.
• Between 48 and 24 hours before the session: reschedule once with no fee. A cancellation is refunded at half the amount paid.
• Less than 24 hours before the session: the fee is not refunded, but the slot can be moved once to a future date within 30 days.
• Missed session with no notice: the fee is not refunded. Send a note within 24 hours if something unexpected happened and we will look at it.

What counts as “before the session”

Times are measured in Asia/Kolkata (IST) against the scheduled start of the session. If you are in a different timezone, check the IST time in your confirmation email.

How refunds are issued

Back to the original payment method. Processing usually takes five to seven business days after the request is approved. You will receive an email when the refund is issued.

Operator-initiated cancellations

If the operator cancels a session — for illness, an emergency or any other reason — you are offered a new slot first. If no suitable slot exists, the fee is refunded in full, regardless of timing.

Team engagements

Workshops and short studies are governed by their own written agreement, not by this page. The cancellation terms in that agreement take precedence.

Exceptions

If your situation is not covered here — a medical emergency, a bereavement, a natural disaster — send a note and describe it. Exceptions are handled case by case, in good faith.