Build a request routing decision table

In this 3-hour live workshop, you will build a request routing decision table with Khushbu. Leave with the request-routing decision table, tested on sample data and accompanied by a handover checklist. We use sample data, test an exception and prepare an owner handover. ₹399 covers this English session. Production credentials are never required.

₹3993 hours · EnglishSunday, 31 January 2027 · 9 AM–12 PM ISTReview registration

What will you leave with?

Leave with the request-routing decision table, tested on sample data and accompanied by a handover checklist.

Host: Khushbu · Operations & Workflow Automation
Who it is for: Founders, process owners and service-team coordinators
Level: Beginner
Where: Online · Asia/Kolkata (IST)
Price: ₹399 for one language session

What will we work through live?

Inspect sample request categories and define the completion criteria for request-routing decision table.
Create the fields and owner checkpoints needed to route by category, capacity and escalation owner.
Work live to route by category, capacity and escalation owner; save the resulting request-routing decision table.
Test a normal case and the specific exception: unmatched category. Record the result and route unresolved decisions to a person.
Export the request-routing decision table, document its limitations and assign a review owner.

What should you prepare?

Basic spreadsheet skills and a laptop. We use fictional data; tool accounts and any required paid features are disclosed before the session.

Who is this session not for?

This guided learning session does not deliver a production integration, personalised business consulting or guaranteed income. Discuss a separate scope if you need implementation.

Who will guide the session?

Khushbu

Operations clarity, SOPs and thoughtful workflow automation. Work with clear owners, selective automation and human review.

Meet Khushbu →

Which session suits your Sunday?

English · 9 AM–12 PM IST Hinglish · 6 PM–9 PM IST Free Q&A: Which automation approach fits request-routing decision table?

English and Hinglish workshops share one paid topic. The free session has its own Q&A topic and takeaway.

Frequently asked questions

Will we use live business data to create the request-routing decision table?

No. We work with fictional or sanitised examples while building the request-routing decision table. You review permissions, tool costs and tests before applying it to your own business.

When is the English session?

Sunday, 31 January 2027, 9 AM–12 PM IST. Online, 180 minutes. ₹399 covers this language session only.

Who is this session for?

Founders, process owners and service-team coordinators

Are recordings, certificates or joining links guaranteed?

Joining details are not published yet. A recording or certificate is available only if separately confirmed; registration does not guarantee either.

What if I cannot attend this time?

Choose a later Sunday, try the free session, or save your email for availability updates. Each paid language version is a separate registration.

Continue practising

Repeat the request-routing decision table exercise on a new fictional example. Include the unmatched category case, save the observed result and ask a colleague to review the handover note.

Free workflow templates · Operations articles · Discuss your own process

Cannot make this time?

Choose another Sunday or the free session. Availability updates can be requested in the registration panel.