What will you leave with?
Leave with the ticket classification review flow, tested on sample data and accompanied by a handover checklist.
- Host
- Khushbu · Operations & Workflow Automation
- Who it is for
- Support leads, customer-service coordinators and shift managers
- Level
- Beginner
- Where
- Online · Asia/Kolkata (IST)
- Price
- ₹399 for one language session
What will we work through live?
- Inspect sample support tickets and define the completion criteria for ticket classification review flow.
- Create the fields and owner checkpoints needed to define categories and route uncertain labels to review.
- Work live to define categories and route uncertain labels to review; save the resulting ticket classification review flow.
- Test a normal case and the specific exception: mixed-intent ticket. Record the result and route unresolved decisions to a person.
- Export the ticket classification review flow, document its limitations and assign a review owner.
What should you prepare?
Basic spreadsheet skills and a laptop. We use fictional data; tool accounts and any required paid features are disclosed before the session.
Who is this session not for?
This guided learning session does not deliver a production integration, personalised business consulting or guaranteed income. Discuss a separate scope if you need implementation.
Who will guide the session?
Khushbu
Operations clarity, SOPs and thoughtful workflow automation. Work with clear owners, selective automation and human review.
Meet Khushbu →Which session suits your Sunday?
English and Hinglish workshops share one paid topic. The free session has its own Q&A topic and takeaway.
Frequently asked questions
Will we use live business data to create the ticket classification review flow?
No. We work with fictional or sanitised examples while building the ticket classification review flow. You review permissions, tool costs and tests before applying it to your own business.
When is the English session?
Sunday, 18 April 2027, 9 AM–12 PM IST. Online, 180 minutes. ₹399 covers this language session only.
Who is this session for?
Support leads, customer-service coordinators and shift managers
Are recordings, certificates or joining links guaranteed?
Joining details are not published yet. A recording or certificate is available only if separately confirmed; registration does not guarantee either.
What if I cannot attend this time?
Choose a later Sunday, try the free session, or save your email for availability updates. Each paid language version is a separate registration.
Continue practising
Repeat the ticket classification review flow exercise on a new fictional example. Include the mixed-intent ticket case, save the observed result and ask a colleague to review the handover note.
Free workflow templates · Operations articles · Discuss your own process
Cannot make this time?
Choose another Sunday or the free session. Availability updates can be requested in the registration panel.
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